Keolis Downer

Vision, Mission, Values

Our Vision

Keolis Downer works together with our stakeholders to develop shared transport solutions that are well adapted to the needs of every individual. We are committed to providing mobility solutions that;
  • Suit all needs in the community
  • Encourage the use of sustainable transport
  • Help to create more liveable and inclusive cities

Our Mission

Through our open and collaborative approach, we help Governments, public transport authorities, industry partners and communities to understand tomorrow’s challenges to future mobility and to provide innovative solutions for a better future.

More About Keolis Downer

About Keolis Downer
Overview
Our Locations
Vision, Mission & Values
Governance
About Keolis Downer

Keolis Downer is Australia’s largest private provider of multi-modal public transport. We are the largest light rail operator in Australia and one of the nation’s most significant bus operators.

More About Us
Overview

Created in 2009, Keolis Downer is the largest private multi-modal public transport operator in Australia. We operate and integrate all types of mobility services for more than 350 million passenger journeys each year, in Melbourne, the Gold Coast, Brisbane, Perth, Adelaide, and regional South Australia.

More Overview
Our Locations

Keolis Downer has a long-term commitment to Australia and New Zealand and aspires to be the partner of choice for public transport authorities by delivering on our commitment to think like a passenger.

View Our Locations
Vision, Mission & Values

Through our open and collaborative approach, we help Governments, public transport authorities, industry partners and communities to understand tomorrow’s challenges to future mobility and to provide innovative solutions for a better future.

Our Mission & Values
Governance

Learn more about how Keolis and Downer came together to form Australias largest private provider of multi-modal public transport and introduce yourself to our board members.

Our Governance

Our values

R

Responsive

I

Ingenious

D

Dependable

E

Engaging

R

Respectful

‘Thinking Like a Passenger’

Our services are part of the daily lives of hundreds of thousands of Australians on their journeys to and from work, school, university, shops, cafes, and even the beach.

We strive to make public transport the first choice for our customers, whatever their reason to travel. It is crucial to us that every single unique customer feels that our service is specially designed for them.

We developed our Thinking Like a Passenger philosophy to set us apart from our competitors, and it revolutionises the customer experience. It is structured around three main areas;

Collective Design

  • We understand the needs and mobility trends of the communities that we serve
  • We proactively seek, measure and respond to customer feedback to constantly improve service and deliver a new customer experience
  • We develop the mobility of tomorrow together with local communities and public transport authorities

Smart Choices

  • We strive to design smart public transport networks
  • We provide a personalised customer experience thanks to our services and digital solutions
  • We encourage modal shift

Richer Experience

  • We aim to deliver a service that is reliable
  • We have a unique customer culture.
  • We contribute to the evolution of cities

Ensuring Zero Harm

Zero harm is the bedrock of our business. It means a work environment that supports and promotes the health and safety of our people, our passengers and the community while minimising the impact on the environment. Keolis Downer believes that all of our people and passengers have a right to arrive home safely every day.

Keolis Downer also strives to leave a positive legacy, including through;

  • Customer experience
  • Staff safety
  • Quality infrastructure
  • Positive and engaging stakeholder relations
  • Improvements to the communities we work
  • Workforce diversity

And above and beyond ensuring no harm occurs to our people, our customers and our community, we are focused on sustainable outcomes.

The best proof of our legacy will be an ever-increasing number of customers choosing to use our services because they are safe, meet their transport needs and are delivered in commercially and environmentally sustainable ways.

KeoLife: Always Learning

KeoLife is the group’s continuous improvement program. It examines the fundamentals of what Keolis does. Keolife is used to define local improvement plans and facilitates the sharing of best practice, guidelines and tools across Keolis subsidiaries around the world.

Initiatives are delivered under six common work streams;

  • Customer satisfaction
  • Employee engagement
  • Partnering with transport authorities
  • Operational excellence
  • Corporate social responsibility
  • Economic performance
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