Delivering on Passenger Needs
The Neolis approach is well regarded by communities and their leaders due to its community engagement and consultation. The transparency of the process helps people to understand why changes are necessary and how they benefit the overall network. Before any changes are put in place, their impact must be fully assessed and any service reductions fully discussed with the community. Only after this, can we develop a balanced solution and propose it to decision-makers for assessment and potentially, for adoption.
Government can then make an informed choice about the future network, balancing the needs of the community and the opportunity for reform.
Keolis Downer staff play a key role in this process alongside communities. Transport operators, including drivers and customer service employees, know the network better than most and their ideas are sought for incorporation into the design of the new network. These ‘local experts’ benefit also by feeling part of the process and enhancing their sense of ownership of the final outcome.
Neolis has been applied in Bordeaux, France, where the revised network experienced growth of 40%. In Dijon, use of public transport grew by more than 20% in the first year and by 10% in each of the years after light rail and a Neolis network redesign was introduced. While growth in patronage following the redesign of a network will vary, clearly there is strong potential to deliver increases in public transport use.
Australian Transport Networks: Proven Results
Keolis Downer has spent years improving and refining these tools and has seen them rejuvenate networks and increase patronage, particularly where we operate multiple modes.
On the Gold Coast, we attended integration workshops to share our experience with the Public Transport Authority. Network redesign included turn-up-and-go bus lines feeding into tram stops for areas that previously had few services. Regional public transport use grew 25% in the first year.
The Keoscopie research and Neolis approach have informed timetable development for our two Australian light rail networks. Keolis Downer’s true capacity for network design was realised in Newcastle with a redesign of the entire network. Keolis Downer is looking for more opportunities to apply Neolis to network planning in partnership with Governments.