Newcastle Transport

Keolis Downer has embarked on a journey to improve public transport in Newcastle.

Keolis Downer has been awarded a 10-year contract to operate Newcastle Transport, an integrated transport service for Newcastle and Lake Macquarie focused on delivering public transport across multiple modes of travel. Under the contract, we are responsible designing and operating Newcastle Transport bus, ferry and light rail services.

From the commencement of the contract on 1 July 2017, we have been working closely with the community, government and other stakeholders to determine the best integrated transport solution.

In early 2018 the new bus and ferry network was launched introducing more than one thousand extra services each week, with buses covering more ground across increased operating hours. This provided Newcastle a new way to travel with improved frequency, better connections between modes and an exciting new On Demand service.

Newcastle light rail was launched in 2019, creating a truly multi modal transport network for the city. Light rail has made it easier for people to get around the city and connect with bus, ferry and train services.

As part of our integrated transport program, Keolis Downer also manages the operations of Newcastle’s Park and Ride program and the Stadium Shuttle service for major events.

In mid-2020, Keolis Downer launched an autonomous shuttle trial on behalf of City of Newcastle. The on road trial assessed autonomous shuttles in mixed traffic conditions and the role they can play in multimodal transport systems.

We continue to work with all levels of government, including local councils, stakeholders and the community to improve the transport solutions for the city.

More About Keolis Downer

Newcastle Community Engagement

We are always listening. Keolis Downer are committed to delivering a transport solution locals want and takes feedback from the community very seriously to ensure the delivery of a network that locals want. Our focus from day one was on community engagement and customer service by asking for feedback to understand customer needs.

The Voice of Newcastle program played a vital part of the new bus and ferry network design. Through this community engagement program we offered locals a number of initiatives to get involved in the network design, including the digital tool Social Pinpoint on the Newcastle Transport websiteFacebook, and a citizen panel.

In Newcastle, we work extensively with the community, key stakeholders and Transport for NSW to continuously improve the Newcastle Transport network. Over the 10-year contract, we will continue to listen to community feedback to better meet the needs of our customer and increase the public transport usage.

Fast Facts & Figures

1
year contract
1
buses including 2 depots
1
ferries

6 light rail vehicles

Newcastle Transport Hub

Located at Newcastle Interchange in Wickham, the Newcastle Transport Hub centralises customer service as a space where the public can find information and talk to the team face to face.

The Hub is part of the overall engagement strategy to ensure that the Newcastle Transport network is truly world-class and the best possible fit for the city’s needs.

Revitalising Newcastle

Newcastle Transport is part of the overarching NSW Government program Revitalising Newcastle. Revitalising Newcastle is focused on activating the city centre by strengthening connections between the city and the waterfront, creating job opportunities, providing more public places and spaces, and delivering better transport.

Newcastle Transport will continue to deliver improved transport solutions that will make the city a better place to live, work and do business, and a more accessible place that is easy for everyone to get around.

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Accreditations

ISO9001 – Quality Management Systems

ISO45001 – Occupational Health and Safety Management Systems

ISO14001 – Environmental Management Systems

Visit the Newcastle Transport website to learn more

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