Newcastle Transport

Keolis Downer has embarked on a journey to improve public transport in Newcastle. Under a new 10-year contract, we are responsible for designing and operating Newcastle Transport bus and ferry services and for the opening of the Newcastle Transport Hub in the heart of the city.

Keolis Downer has been awarded a 10-year contract to operate Newcastle Transport, the new integrated transport service for Newcastle and Lake Macquarie. Under the contract, Keolis Downer is responsible for designing and running an integrated transport system in the Newcastle area across all modes of travel: buses, ferries and the new light rail.

Since the commencement of the contract on 1 July 2017 we have been working closely with the community, government and other stakeholders, through the Voice of Newcastle program, to determine the best improvements to transport.

In early 2018 the new bus and ferry network was launched introducing more than one thousand extra services each week.

Newcastle now has a new way to travel with improved frequency, better connections between modes and an exciting new On Demand service.

More About Keolis Downer

Yarra Trams

Trams are the primary mode of public transport for inner suburban residents, and they connect Melburnians with employment, social, cultural and educational activities. The trams also provide vital connections with train and bus services, creating one of the largest transport networks in the world.

About Yarra Trams

Keolis Downer has embarked on a journey to improve public transport in Newcastle. Under a new 10-year contract, we are now responsible for designing and operating Newcastle Transport bus and ferry services and for the opening of the Newcastle Transport Hub in the heart of the city.

About Newcastle Transport

G:Link Light Rail

The Gold Coast light rail G:link is the newest light rail in Australia and the first in a greenfield site. It runs the spine of the famous Australian holiday destination coastline. It is also the first piece of public transport infrastructure in Australia with funding contributions from three levels of Government.

More G:Link Information

Hornibrook Bus

Hornibrook operates public and school bus services on the Redcliffe Peninsula adjacent to the magnificent Moreton Bay in Brisbane’s northernmost reaches. We service the train stations at Sandgate and Petrie to give our customers access to the vast Queensland Rail (QR) network and also operate services from Redcliffe into Brisbane city.

More About Hornibrook Buses

Southlink & Link SA

Through Southlink and LInkSA, Keolis Downer plays a key role in South Australia’s vibrant tourism industry. We operate commercial services for events such as the Day on the Green, service the growing cruise ship market out of Adelaide and move fans to and from the Adelaide oval for sporting and cultural events.

About Southlink & Link SA

Path Transit

Path Transit commenced operations in Perth in 1996. We currently operate public and school bus services in the north-eastern and eastern suburbs from bus depots located in Malaga, Bayswater, Welshpool and Kalamunda. Path Transit operates the three circle line route services in one of Western Australia’s premier regional towns, Kalgoorlie.

Learn About Path Transit

Newcastle Community Engagement

Keolis Downer takes the need to hear from the community very seriously to ensure we deliver a network that locals want. Our focus from day one is on customers and improving customer service by listening to feedback to understand customer needs. A vital part of the strategy for community engagement is the number of initiatives we are offering locals that are effective ways to get involved or stay up to date. These include the digital tool Social Pinpoint on the Newcastle Transport website, Facebook, and the Voice of Newcastle program.

Fast Facts & Figures

year contract

buses including 2 depots

ferries

6 light rail vehicles

Newcastle Transport Hub

The new Newcastle Transport Hub opened on 1 July 2017 in the heart of the city. The Hub forms part of the overall engagement strategy to ensure that the new network under design is truly world-class and the best possible fit for the city’s needs.

Located in Hunter Street Mall adjacent to Market Street Lawn, the Newcastle Transport Hub centralises customer service as a space where the public can find information and talk to the team face to face.

Revitalising Newcastle

The creation of Newcastle Transport is part of the overarching NSW Government program Revitalising Newcastle. Revitalising Newcastle aims to bring people back to the city centre by strengthening connections between the city and the waterfront, creating job opportunities, providing more public places and spaces, and delivering better transport.

Newcastle Transport will deliver transport solutions that will make our city a better place to live, work and do business, and a more accessible place that is easy for everyone to get around.

Visit the Newcastle Transport website to learn more

Visit Newcastle Transport