On 31 January 2021, Keolis Downer started operating and maintaining Adelaide Metro train services in South Australia. The state of South Australia retains ownership of all rail assets including trains, tracks and stations.
During the initial eight years of the contract, Keolis Downer is partnering with the Department for Infrastructure and Transport to deliver enhanced train services and increase the use of public transport in South Australia.
Our vision is to deliver sustainable, revitalised train services for the people of metropolitan Adelaide and its visitors. Keolis Downer brings a strong focus on safety and customer service through its Zero Harm and Think Like a Passenger values.
Innovations have been introduced to empower Passenger Service Assistants (PSAs) and enable them to better engage with customers. With a new app and access to real-time information, they are informed as soon as there is a disruption on the network. This enables them to better advise customers and provide alternative options for their travels.
Keolis Downer is leading a new safety culture through the implementation of our Zero Harm approach, creating accountability and ownership within the workforce. Rigorous safety processes and frameworks are gradually being put in place, in collaboration with employees.
Through the Gawler line electrification project led by the South Australian Government, 12 additional electric trains will be operating on the network, adding 15 per cent more capacity during peak hours. The first new trains will be introduced in 2021.
Keolis Downer is a major employer in South Australia through its rail and bus operations, totalling 1,000 employees. Our commitment is to play an active role as a local contributor to the economy, to job creation and training and to further develop our local eco-system of partners by engaging with SMEs.