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New digital app gives better access to real-time information for customers using train services

Monday 8 February 2021

From today, passengers travelling on Adelaide Metro train services will have access to real-time information relating to services on the network.

Keolis Downer, the operator of Adelaide Metro train services, will be equipping its employees with new smart devices linking them via an app directly to the Operating Control Centre.

“Our team will receive information on potential disruptions in real time and will be able to advise passengers on delays and other travel options,” said Robert Tatton-Jones, Managing Director of Keolis Downer Adelaide. “It is essential for us to empower our people and give them to right tools to enable them to provide improved customer service.”

“This is a great example of Keolis Downer delivering a better service for Adelaide’s public transport users,” Minister for Infrastructure and Transport Corey Wingard said.

“Having this type of technology rolled out in week two will make travelling on our trains easier and more convenient for passengers,” Minister Wingard said.

“We have worked with the Department for Infrastructure and Transport, our people and our technology partner Frenzy, to develop an app that is customised to passenger needs and will enable us to deliver on our commitments to our customers,” added Mr Tatton-Jones.

As well as providing a direct link to the Operating Control Centre, the app gives access to many other functionalities, including an employee forum and operational updates, as well as a safety button if our employees face a difficulty or identify unsafe behaviours on the network.

“Our focus is on customer service and safety, and this technology will help us provide better services for our passengers.”

“The app will have detailed information on other transport services as well including bus and light rail timetables. This way, we have all the information required to assist our customers.”

“We’ll continue to work with our people as they start using this tool, to ensure it fits our passengers needs and continues to evolve over time.”

There will be a progressive roll out of the app to all employees, starting today.

About Keolis Downer

Keolis Downer is a leading operator of public transport services in Australia. With 5,900 employees and a presence in five states, Keolis Downer enables 350 million passenger journeys per year. We operate and maintain the largest tram network in the world in Melbourne (Yarra Trams), the light rail network on the Gold Coast (G:link), and 1,000 buses in NSW, Western Australia, South Australia and Queensland. We will also operate and maintain the Adelaide Metro train services.

Established in 2009, Keolis Downer is a joint venture between Keolis, a leading public transport operator established in 15 countries, and Downer, the leading provider of integrated services in Australia and New Zealand.


Segolene Deeley – Corporate Affairs Director