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17 November 2022

Keolis Downer celebrates 5 years of Keoride On Demand and 1 year of bus operations for the Northern Beaches & Lower North Shore

  • Keoride On Demand transport has delivered over 680,000 passenger trips and is the most successful On Demand Public Transport service in Australia
  • Newly established headquarters in Warriewood at the heart of the service area with centralised operations and fleet parking

 Keolis Downer, in partnership with Transport for NSW, started operating Keoride On Demand transport in November 2017, as part of the NSW Government On Demand pilot program. From 31 October 2021 the Keoride On Demand service became permanent as part of Keolis Downer’s successful region 8 bus tender.

Keoride On Demand continues to maintain a high level of customer service with over 97% customer satisfaction* using the unique mobile application to order a vehicle when they want to travel to key hubs within the service area or connecting B-Line bus stops on the Northern Beaches network.

One of Keoride’s Top 3 customers Sonja Lanz Hackett of Avalon Beach says, “I use Keoride to get from my home to the hub in Avalon town centre where I can access local bus services to travel around the beaches for shopping or catching up with friends.”

With more than 2,000 trips over the last 5 years, Sonja says her mobility issues would have prevented her getting to the bus stop easily, and Keoride “has given her freedom to leave the house and have a social life.”

With new headquarters established at the front of Warriewood Commuter car park on Pittwater Road, North Narrabeen, Keolis Downer worked closely with Northern Beaches Council to modify the site for the purpose of centralising operations and vehicle parking for the 12 strong fleet and improving facilities for the drivers.

David Franks, Keolis Downer CEO adds, “Our drivers are part of the community and aim to deliver an optimal passenger experience. They are committed and go above and beyond to keep our customers happy.”

“The Keolis Downer customer culture Think Like a Passenger, is a major part of the success of this service.”

“We are excited to celebrate 5 years of the Keoride service and reaching the 1 year mark for bus operations in the Northern Beaches and Lower North Shore.

Throughout Year 1 Keolis Downer Northern Beaches bus services have:

  • 1 year of bus operations for the Northern Beaches & Lower North Shore bus contract
  • delivered 1.17 million bus trips in region 8 over the last 12 months
  • transported over 18.3 million passengers to the CBD and throughout the Northern Beaches and Lower North Shore

 *Customer feedback via the VIA Keoride mobile application.


About Keolis Downer

Keolis Downer is a leading operator and integrator of public transport in Australia. With over 5,300 employees and a presence in five states, Keolis Downer enables 350 million passenger journeys per year. We operate and maintain the largest tram network in the world in Melbourne (Yarra Trams), the light rail network on the Gold Coast (G:link), Adelaide Metro train services and more than 1,300 buses in New South Wales, Western Australia, South Australia and Queensland. In Newcastle we also operate an integrated transport network, connecting the Newcastle and Lake Macquarie communities with frequent light rail, bus, ferry and On Demand services.

Established in 2009, Keolis Downer is a joint venture between Keolis, a leading public transport operator established in 14 countries, and Downer, the leading provider of integrated services in Australia and New Zealand.



Melanie Carson – Communications & Stakeholder Engagement Manager

M: +61 404 099 576