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Positive Feedback Surges for Zero Emission Buses in North Brisbane

In a recent survey conducted by Keolis Downer, proud operator of Hornibrook Bus Lines, customers have expressed an overwhelming satisfaction with the introduction of Zero Emission Buses (ZEBs) within the North Lakes, Kallangur, and Redcliffe regions. The survey, which gathered responses from a diverse group of commuters and the wider community, highlighted the significant impact of this eco-friendly public transport solution.

Key findings from the survey include:

80% customer satisfaction | An astounding 80% of respondents expressed high satisfaction with ZEBs, rating them higher than conventional buses. This indicates a remarkable improvement in passenger experience and perception of bus services, with ZEBs meeting customer expectations.

55% customers are motivated to increase their use of public transport | More than half of the respondents acknowledged that the introduction of ZEBs motivated them to use public transport more frequently. This finding underscores the potential for zero-emission transport to drive positive changes in commuter behaviour, encourage modal shift and ultimately reducing reliance on individual vehicles.

93% respondents care about the environment | A staggering 93% of respondents identified reducing environmental impacts as the most crucial factor influencing their choice to support ZEBs. This indicates a growing awareness and commitment among commuters in North Lakes, Kallangur, and Redcliffe towards sustainable modes of transportation.

Keolis Downer is delighted with the positive feedback received from the community. The introduction of ZEBs aligns with our commitment to providing environmentally friendly public transport solutions and fostering a greener, more sustainable future for our operations.

Julien Dehornoy, Keolis Downer CEO commented on the survey results, saying, “We are thrilled to see such positive feedback from our customers. The survey results show that ZEBs deliver a better customer experience and have the potential to encourage modal shift. Delivering better and more sustainable transport services to the local community is what motivates us every day and what inspires us to continue to drive the deployment of sustainable transport.”

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About Keolis Downer

Keolis Downer is a leading operator and integrator of public transport in Australia. With over 5,300 employees and a presence in five states, Keolis Downer enables 350 million passenger journeys per year. We operate and maintain the largest tram network in the world in Melbourne (Yarra Trams), the light rail network on the Gold Coast (G:link), Adelaide Metro train services, the integrated transport network with light rail, bus and ferry in Newcastle and more than 1,300 buses in New South Wales, Western Australia, South Australia and Queensland.

Established in 2009, Keolis Downer is a joint venture between Keolis, a leading public transport operator established in 14 countries, and Downer, the leading provider of integrated services in Australia and New Zealand.


Samuel Catling – Group Manager, Communications & Stakeholder Engagement

0423 221 238