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Popular Adelaide Hills On-Demand bus service notches up 150,000 trips taken

Adelaide Hills residents have continued to embrace the local Keoride On-Demand bus service, with the trial reaching 150,000 trips taken.
The service – which operates in Mt Barker, Littlehampton and Nairne – allows passengers to book a ride on a bus when and where they need it, anywhere within the local operating area.

The public transport trial has proved so popular the Marshall Liberal Government has extended it three times since it began in January last year, with the latest extension up to June 2022.
Minister for Infrastructure and Transport, Corey Wingard, said it’s clear the local community loves the flexibility and convenience of the on-demand service.

“An incredible 150,000 trips in just over 18 months has made it clear that the Keoride On-Demand service is an effective and easy way for residents to get around these Adelaide Hills communities,” Minister Wingard said.
“One passenger in particular has really embraced the service, taking an incredible 1,271 trips during this time.

The On-Demand service is becoming a key part of the local public transport network. In a recent survey of users, 70% of respondents used Keoride to connect with other public transport services via local Park ‘n’ Rides – a 40% increase from a previous survey.

“Better services like this are part of our commitment to improving connectivity and delivering better public transport services for the people of South Australia,” Minister Wingard said.
Keolis Downer CEO, David Franks, said it was great to see the community continue to embrace the service.

“Reaching this significant milestone of 150,000 trips while also maintaining a high level of 97% customer satisfaction is a fantastic result,” Mr Franks said.

The Keoride service operates in Mount Barker, Nairne and Littlehampton from 6am to 9pm on weekdays and from 9am to 7pm on weekends. Passengers simply book a ride via the ‘Keoride’ app, with the average wait time approximately 18 minutes. Fares align with the Adelaide Metro Fare structure.

Feedback on the service has been fantastic, with an average customer rating of 4.9 out of 5.

Keolis Downer, in partnership with the Department for Infrastructure and Transport, has been operating Keoride services in Mount Barker since January 2020, with up to five vehicles concurrently on the road.

To use the service, download the ‘Keoride’ app, which is available in the App Store or Google Play Store.

DIT Media Contact: Gemma Coombe 0415 175 716

Keolis Downer Contact: Samuel Catling 0423 221 238