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Passenger focus the key for new operator for Adelaide Metro Rail services

Sunday, 31 January 2021

Keolis Downer is excited to commence the operation and maintenance of Adelaide Metro train services from today, with a commitment to deliver world-class services to Adelaide rail passengers.

Keolis Downer brings together local knowledge and global expertise, with a strong background in delivering leading commuter networks in Australia, the US and Europe.

“We’re committed to delivering better services and more frequent trains, with a strong focus on increased levels of safety and reliability,” said Keolis Downer Adelaide Managing Director Robert Tatton-Jones.

“We want to make public transport the first choice for commuters by delivering world-class services and we will be out on the network on a regular basis, through our “Meet the Managers” sessions to hear from our customers.”

“Our Passenger Service Assistants will be actively engaging with passengers, and will be equipped with smart devices enabling them to provide real-time information on the services.” Mr. Tatton-Jones said.

“Everywhere Keolis Downer networks operates, our company is characterised by our renowned forward thinking and our innovative approach to public transport. Our mantra is to ‘Think Like a Passenger’ to ensure that we get the best possible customer-service outcomes.”

Keolis Downer will also partner with the Department for Infrastructure and Transport to successfully operate the Flinders Link extension, bringing more services to the Flinders Medical Centre and Flinders University precinct.

While Keolis Downer is contracted to operate and maintain the rail network for the next 8 years in partnership with the Government, ownership of all rail assets, including trains, tracks and stations remains with the South Australian Government.

About Keolis Downer
Keolis Downer is a leading operator of public transport services in Australia. With 5,900 employees and a presence in five states, Keolis Downer enables 350 million passenger journeys per year. We operate and maintain the largest tram network in the world in Melbourne (Yarra Trams), the light rail network on the Gold Coast (G:link), and 1,000 buses in NSW, Western Australia, South Australia and Queensland. We will also operate and maintain the Adelaide Metro train services. Established in 2009, Keolis Downer is a joint venture between Keolis, a leading public transport operator established in 15 countries, and Downer, the leading provider of integrated services in Australia and New Zealand.

Segolene Deeley – Corporate Affairs Director