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One million reasons to catch public transport on the Northern Beaches

11 April 2024

Transport for NSW is celebrating a major milestone on the Northern Beaches, with one million passengers using Keolis Downer’s On Demand service, Keoride.

This service is an advanced, user-oriented form of public transport, which has been servicing the Northern Beaches since 2017. It offers a flexible mode of public transport, meeting the needs of the community in a more personal, accessible, and convenient way.

Passengers use an app to easily book rides, track their journey in real-time and provide valuable feedback to both Keolis Downer and Transport for NSW.

Since launching, the Keoride On Demand service has completed over one million trips on the Northern Beaches, with more than 98% customer satisfaction.

Transport for NSW and Keolis Downer are committed to delivering a bus network that meets the needs of the community, with Keoride’s success showcasing our focus on customer service, professionalism and care for our drivers and operations team.

Quotes attributed to Transport for NSW Spokesperson: 

“This form of public transport is designed to get you to and from a transport hub in the easiest possible way with minimal wait times.”

“Our On Demand service currently operates from Narrabeen out to Ingleside and north up to Palm Beach and since starting in 2017, has only continued to grow in popularity.”

“This service makes going to places without a car, more convenient, safe and reliable for people on the Northern Beaches. Passengers simply book their ride through the app and our buses will get them where they need to go.”

Quotes attributed to Keolis Downer CEO, Julien Dehornoy:

“We are incredibly proud to reach this milestone of one million passenger trips on the Northern Beaches.”

“It is a testament to the hard work and dedication of our team, as well as the strong support we have received from the local community.”

“We remain committed to enhancing mobility options for everyone in the Northern Beaches.”

About Keolis Downer

Keolis Downer is a leading operator and integrator of public transport in Australia. With over 5,300 employees and a presence in five states, Keolis Downer enables 350 million passenger journeys per year. We operate and maintain the largest tram network in the world in Melbourne (Yarra Trams), the light rail network on the Gold Coast (G:link), Adelaide Metro train services, the integrated transport network with light rail, bus and ferry in Newcastle and more than 1,300 buses in New South Wales, Western Australia, South Australia and Queensland.

Established in 2009, Keolis Downer is a joint venture between Keolis, a leading public transport operator established in 14 countries, and Downer, the leading provider of integrated services in Australia and New Zealand.


Samuel Catling – Group Manager, Communications & Stakeholder Engagement

0423 221 238